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Respond to a Missing Record Request

How to answer a missing record request in VOE+



▶️ Jump to the video walkthrough

1. Click on VOE+ in the main menu
 
 
2. Click on Applicant history
 
 
3. View your request in the following window. 
 
 
4. Click directly on the driver's name in Record Requests
 
 
5. Click on Add employment record on the right, under Actions
 
 
6. Choose the appropriate options for the required fields
 
 
7. Input the start date for the driver
 
 
8. Choose the end date of employment for the driver
 
 
9. Select the appropriate rehire eligibility option for the driver (Eligible, not eligible, or eligible for rehire upon review) 
 
 
10. Make sure to note if the driver applicant drove a commercial motor vehicle
 
 
11. Select the type of vehicle the driver operated, if appropriate
 
 
12. Select the correct type of driver
 
 
13. Select termination circumstance (optional)
 
 
 
 
14. Select the appropriate performance review under the next drop down
 
 
15. Enter your full name, title, and phone number in the following three fields. 
 
 
 
 
16. Make sure to check the box to confirm you have read and accepted the obligations given under the Fair Credit Reporting Act
 
 
17. Save the file. Done! 

 

Learn more by watching the video below: