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How to reject a missing record request

Learn how to handle and respond to missing record requests for employment verification

This article provides helpful insights on how to effectively respond to a missing record request. Discover the best approach to address discrepancies in requested dates and choose between rejecting or verifying the employment information. Plus, staying informed about the time limit for record availability!

1. In the record request, click on the "more" dropdown to the far right

Click on More
2. Click on Respond Rejected
Click on Respond Rejected
3. Check Confirm to verify
Check Confirm
4. Click on Save to reject the record
Click on Save
Watch the video for more information on rejecting a missing record request: