This article explains how to order a background check as well as how to initiate a request to add a new background check provider within your DriverReach account.
Ordering a Background Check
There are several ways to access the applicant record for which you would like to set up a background check provider. From any screen, find the desired applicant by typing in his or her name into the global search area after clicking on the magnifying glass icon located on the right side of the top blue menu bar. Alternatively, from the “Applicants & Personnel” page, you may employ any filters you would like to use for your search and then type some or all of the individual’s name into the “Search applicants” box on the right above the applicant table.
Click on the name of the appropriate applicant to select that individual's record and open his or her applicant profile.
Click on the "Background Checks" link within the "Workflow" section on the upper right-hand side of the applicant’s profile.
Click the drop-down menu under the background check provider you wish to use, and then select the report you would like to order. In the case below, we’ve opened the drop-down menu for Assurit, and we’ve clicked the CDLIS Complete Package report.
Click on the white “Order” button to the right of the drop-down menu.
This as well as any other reports ordered are visible under the applicable provider with a status listed for each report ordered. The “Background Checks” link within the "Workflow" section on the upper right-hand side of the applicant’s profile will also keep a running total of the number of background checks run so far for this applicant and the number of completed reports. In this case, one report has been ordered, and zero reports have been completed, so it states “(0/1)”.
Setting Up a New Background Check Provider
If the background check provider you require is not yet integrated with your account, follow these steps to initiate a request to add a new provider to the DriverReach system.
From anywhere within the platform, click on the cog icon in the upper right corner of the screen.
Select “Administration” from the drop-down menu that appears.
Click on the “Integrations” option which can be found at the bottom of the listed items and options.
Click on “Background Checks” from the listed choices under the “Integrations” sub-menu.
From this page, select the providers with which you wish to set up integrations. In this case, clicking the blue “Set up account” button for the available provider, HireRight, may bring up pop-up windows asking whether your organization is a current HireRight customer. Once you have provided an answer, the system will notify DriverReach customer support to begin the HireRight integration process with you.
You can confirm that this request was officially submitted by checking the status column for HireRight. In this case, the request status is “Pending” and the instructions column states that DriverReach customer support will be contacting you presently to begin the HireRight integration process.